Sometimes, the Maxis number that someone uses was not registered under their own name or IC number. Maybe it was registered under the name of their parents, siblings, or relatives when the person was still a child.
If this is the case for you, it would be inconvenient if you want to change or update your mobile services. But do not worry because this can be fixed.
You can first check whose name and IC number your number is registered under on MyMaxis App or Maxis Self Serve. Otherwise, you can do it by going to the nearest Maxis Store. Here is how to check Maxis number owner.
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Check Number Owner with MyMaxis App or Maxis Self Serve
MyMaxis is a mobile application where you can quickly access all Maxis related services. It is available on both Google Play and AppStore.
Alternatively, you can use your phone or PC browser to open Maxis Self Serve, an integrated online service where you can do the same thing.
You can view your personal details on the app and Maxis Self Serve, including name and IC. Here is how to check Maxis number using this method.
- Firstly, open your MyMaxis App or Maxis Self Serve and sign in with your Maxis ID.
- To access Maxis Self Serve, sign in at https://selfserve.maxis.com.my/en/landing-page.html or at www.maxis.com.my.
- If you do not have a Maxis ID yet, you need to sign up for one.
- Once you’re signed in, you can check your Account Information to see personal details such as your phone number and the name it was registered under.
Check Directly at Maxis Store
What if your phone was not registered under your own name and IC number, or want to check more personal information? Or maybe you cannot register for a Maxis ID. In this case, you can check and update your personal details at Maxis Store.
Check the nearest Maxis Store to you and go to the one nearest to you. Do not forget to bring your NRIC or passport and MyKad for verification so that the necessary changes can be made.
Otherwise, you can call the Maxis hotline number to verify the name and IC number that your mobile number is registered under. Dial 1300 820 120 or +60 3-7492 2123 if you’re overseas.
Frequently Asked Questions
What if my number is registered under someone else’s name or IC?
You can change it so it is listed under your own name and IC. However, the person that the number was registered under must be present with you. Otherwise, you cannot change the name by yourself.
How to sign up for a Maxis ID?
Open MyMaxis App or Maxis Self Serve and choose sign up. You need your phone number and email address. After signing up, you can apply how to check Maxis number as explained above.
How do i check my Maxis bill statement
Your bill statement can be viewed thru the following link how to check Maxis bill