If you want to know how to check balance Celcom, here is the answer. Nowadays it’s necessary to know your balance, whether it’s for your phone account or data. It can be done easily in just a few steps if you follow these tips.
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How to Check Balance Celcom
There are many services that Celcom provides. How to check your balance depends on the service that you use, whether it is postpaid or prepaid.
Checking Balance Via Dial
Dial *118# and wait until the options appear on your screen and press one to pick My Account. Next, press 1 to select Check Balance. If you want to check your phone balance, press 1 (Main Account). But if you want to check your data, press 2 (Internet).
Otherwise, you can dial *118*1*1*1# to check your credit balance, or *118*1*1*2# for internet balance.
Celcom Xpax Plan
If you use an Xpax Prepaid Plan, you can use the Celcom Xpax app to check your credit and data balance. First, install the app by downloading it from Google Play or App Store. Sign into the app using your phone number. Once you open the app, you will see your credit balance and internet balance. You can also directly buy plans and do other services.
Celcom Life App
Other than the Xpax app, there is now the Celcom Life App that serves both prepaid and postpaid users. You can get the app for free from both Google Play or App Store.
When you sign into the app using your phone number, your credit balance and data will be displayed on the main screen. This app is very convenient because you can also use it for reload and other services.
Using the OCS
The OCS or Online Customer Service is a website where you can use many services. You can also use it to check your balance or postpaid bills. Go to ocs.celcom.com.my and log in with your OCS account. However, you need to create an account first.
After you log in, go to the menu on the left and choose ‘View & Pay Bills’. Under ‘Billing Details’, you will see your Billing Details. You can also see your Bill Statement for the last six months for postpaid plans, or the last 45 days for prepaid plans.
Frequently Asked Questions (FAQs)
How do I register for an OCS account?
Go to ocs.celcom.com.my and choose one option under Register. Mobile Connect allows you to register using your phone number. Alternatively, you can login with your Facebook or Google account.
What if I forget my OCS password?
You can recover your password by selecting ‘Forgot Username or Password?’ in the OCS portal. Type in your username or mobile number and ID number, then choose ‘Submit’. You will receive an SMS or email containing a temporary password. Use it to log in and change to a new password. Now you know how to check balance Celcom with OCS.