YTL Communications, as the pioneering mobile network operator in Malaysia, has been at the forefront of providing cutting-edge connectivity solutions to meet the needs of its customers. However, like any other service provider, customers may encounter issues or have queries regarding their services.
As consumers, we often encounter issues or have questions regarding our mobile, broadband, or fixed-line services. These issues may range from billing inquiries and technical difficulties to service disruptions or account-related concerns.
Fortunately, YTL Communications understands the importance of providing exceptional customer support, which is why they have established the YES Call Center, or YesCare. This dedicated customer service facility is equipped to handle a wide range of queries and issues, ensuring that customers receive timely and effective assistance whenever they need it.
Whether you’re experiencing network disruptions, have questions about your billing statement, or simply need guidance on how to optimize your service, the YES Call Center is here to help.
How to Contact YES Call Center
- Call: Customers can reach the YES Call Center by dialing 018-333-0000. Calls from YES numbers are toll-free, while local call charges may apply for calls from other networks.
- Email: For non-urgent inquiries or detailed concerns, customers can send an email to yescare@yes.my. A customer service representative will respond to your query promptly.
- Website: The YES website (https://www.yes.my/) serves as a comprehensive resource hub where customers can find answers to frequently asked questions, troubleshoot common issues, and access self-service options.
- App: YES also offers dedicated mobile applications for Android and iPhone users, allowing customers to manage their accounts, track usage, and contact customer support directly from their smartphones.
Operating Hours
The YES Call Center operates from 8 AM to 11 PM daily, including weekends and public holidays, ensuring that assistance is available whenever you need it.
YES Social Media Channels
In addition to traditional communication channels, YES also maintains an active presence on various social media platforms, further enhancing accessibility and engagement for customers.
Social Media Accounts:
- Twitter: Follow Yes on Twitter (https://twitter.com/Yes_5G) for real-time updates, announcements, and customer support.
- Facebook: Like the Yes Facebook page (https://www.facebook.com/Yes.5G/) to stay connected with the latest news, promotions, and community discussions.
- Instagram: Follow Yes on Instagram (https://www.instagram.com/yes.5g/) for visual content, behind-the-scenes insights, and customer stories.
By leveraging social media channels, YES not only provides customers with another avenue to seek assistance but also fosters a sense of community and engagement among its users.
YES Call Center, along with its various communication channels and social media platforms, plays a pivotal role in delivering exceptional customer service and support. Whether it’s resolving technical issues, addressing inquiries, or simply providing guidance and reassurance, the YES team is committed to ensuring a seamless and satisfactory experience for all its customers. So the next time you encounter a problem or have a question regarding your YES services, remember that help is just a call, email, or tweet away.
