When using any telecommunications service, customers may encounter various problems, such as network issues, billing discrepancies, or difficulties with their devices.
These issues can be frustrating and may disrupt the customer’s experience, leading to dissatisfaction with the service provider.
Without adequate support channels, customers may feel helpless in resolving these problems, impacting their trust and loyalty towards the company.
Thankfully, Celcom understands the importance of providing excellent customer service to address these concerns promptly and efficiently.
Celcom Hotline / Call Centre
With a variety of support channels available, customers can choose the most convenient option to seek assistance or clarification regarding their issues. Here’s a comprehensive list of Celcom’s customer service channels:
- Whatsapp: Customers can reach Celcom’s support team via Whatsapp at +60196861111 from 7 am to 12 am.
- Local Hotline: For Celcom numbers, customers can dial 1111 from 7 am to 12 am to speak directly with a customer service representative.
- Abroad Hotline: Customers traveling abroad can dial *123# from 7 am to 12 am to access Celcom’s support services.
- Non-Celcom Hotline: For Celcom numbers, other mobile operators, and fixed lines, customers can dial +6019-6011111 from 7 am to 12 am.
- Website: Customers can visit celcom.com.my for online support and information.
- Email: For inquiries or assistance, customers can email Celcom at careline@celcom.com.my.
- Address: Customers can visit Celcom’s headquarters at No. 6, Persiaran Barat, Seksyen 52, 46200 Petaling Jaya, Selangor Darul Ehsan, or contact them via phone at +603-72002222 (Mon – Fri, 9 am – 5 pm).
In addition to these traditional channels, Celcom is also active on various social media platforms, allowing customers to reach out and engage with them easily:
- Twitter: Follow Celcom on Twitter for updates and support.
- Facebook: Like Celcom’s Facebook page for news and assistance.
- Instagram: Follow Celcom on Instagram for visual updates and customer support.
By offering multiple communication channels, Celcom ensures that customers can access support whenever they need it, whether they prefer traditional methods or digital platforms.
This commitment to customer service helps build trust and loyalty, demonstrating Celcom’s dedication to providing a seamless experience for its users.
